:root{--bg: #f4f4f8;--card: #fff;--ink: #1d1d29;--muted: #7a7a88;--brand: #E86A1D;--brand2: #1d1d29;--ok: #1a9a55;--warn: #c9a212;--err: #cc3344;--line: #e6e6ee}*{box-sizing:border-box;margin:0}body{font-family:Segoe UI,system-ui,sans-serif;background:var(--bg);color:var(--ink)}a{color:inherit;text-decoration:none}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--brand2);color:#fff;padding:20px 0;flex-shrink:0}.sidebar .logo{padding:0 20px 18px;font-weight:700;font-size:17px}.sidebar .logo span{color:var(--brand)}.sidebar a{display:block;padding:11px 20px;color:#c8c8d4;font-size:14px}.sidebar a.active,.sidebar a:hover{background:#ffffff12;color:#fff;border-left:3px solid var(--brand)}.main{flex:1;padding:24px;max-width:1200px}h1{font-size:21px;margin-bottom:16px}h2{font-size:16px;margin:18px 0 10px}.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:14px}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line)}th{color:var(--muted);font-weight:600;font-size:12px}button,.btn{background:var(--brand);color:#fff;border:0;border-radius:7px;padding:8px 14px;font-size:13px;cursor:pointer;font-weight:600}button.sec{background:#ececf4;color:var(--ink)}button.mini{padding:4px 9px;font-size:12px}button:disabled{opacity:.5;cursor:default}input,select,textarea{border:1px solid #d5d5e0;border-radius:7px;padding:8px 10px;font-size:13px;font-family:inherit;width:100%}label{font-size:12px;color:var(--muted);display:block;margin:8px 0 3px}.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:700}.badge.ia{background:#e2f3e9;color:var(--ok)}.badge.humano{background:#fdf1d8;color:#9a7b0a}.badge.encerrada{background:#ececf4;color:var(--muted)}.badge.ganho{background:#e2f3e9;color:var(--ok)}.badge.erro_agendor{background:#fbe4e8;color:var(--err)}.badge.gerado{background:#e5ecfb;color:#2a5ac9}.convlist{display:flex;flex-direction:column;gap:6px}.convitem{display:flex;justify-content:space-between;gap:10px;padding:12px 14px;background:var(--card);border:1px solid var(--line);border-radius:9px;cursor:pointer}.convitem:hover{border-color:var(--brand)}.convitem .last{color:var(--muted);font-size:12px;max-width:480px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unread-dot{width:9px;height:9px;background:var(--brand);border-radius:99px;display:inline-block;margin-right:6px}.chat{display:flex;flex-direction:column;gap:8px;max-height:62vh;overflow-y:auto;padding:6px}.bubble{max-width:72%;padding:9px 13px;border-radius:13px;font-size:13.5px;white-space:pre-wrap}.bubble.cliente{background:#fff;border:1px solid var(--line);align-self:flex-start}.bubble.julia{background:#fdeadd;align-self:flex-end;border:1px solid #f5cfae}.bubble.humano{background:#ddeafd;align-self:flex-end;border:1px solid #b9d4f7}.bubble.sistema{background:#ececf4;color:var(--muted);align-self:center;font-size:12px;font-style:italic}.bubble .meta{font-size:10.5px;color:var(--muted);margin-top:4px}.correct-link{font-size:11px;color:var(--brand);cursor:pointer;margin-top:3px;display:inline-block}.row{display:flex;gap:10px;align-items:center}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh}.login-box{width:340px}.muted{color:var(--muted);font-size:12px}.tabs{display:flex;gap:6px;margin-bottom:14px;flex-wrap:wrap}.tabs button{background:#ececf4;color:var(--ink)}.tabs button.on{background:var(--brand);color:#fff}